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Description HSBC Operations, Services and Technology (HOST) HSBC Operations, Services and Technology is a pivotal part of the Group, providing essential operational and technical support to our global businesses and helping improve customer service and efficiency. HOST combines global expertise and technology to help keep us ahead of the competition. We are currently seeking an experienced professional to join our team. In this role, you will: Outsourcing management: -Oversee the outsourced services by Global Service Center, such as Dispute & Chargeback, Fraud Claim, and back office customer services to make sure the end to end business runs effective and the operational risks be in control. Risk & Control: -Utilize risk and control framework to manage Risks, Control Monitoring Plan, and incident. Training: -Execute Cards & Loans Business Services learning curves, and coordinating resources in facilitating trainings. Subject Matter Expect: -Participate bank wide projects, enable business growth, and achieve operational efficiency. Qualifications To be successful in the role, you should meet the following requirements: It requires strong expertise in Card Scheme, 3rd party payment companies. It requires excellent communication skills to engage various stakeholders to reach Win-Win agreement. It requires good business awareness and excellent problem solving skills to make judgment in a constantly changing regulatory environment. It requires insights of the Market, the products and the end to end process, along with the up-to-date view in the digital driven world. Knowledge/Special Skills Requirements - Solid knowledge of cards products and services and procedures - Strong problem solving & Multi-Task management abilities - Experienced in process review and project management - Team player in all kinds of Co-operations - Independent perspective - Be able to work under considerable pressure - Outstanding interpersonal communications skills - Fluent in both written and spoken English/Mandarin You’ll achieve more when you join HSBC. www.hsbc.com.cn/careers HSBC is committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and opportunities to grow within and inclusive and diverse environment. Personal data held by the Bank relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website. HSBCHC/TZ/* Issued by HSBC Bank (China) Company Limited

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